Contributing to Stakeholders

Contributing to Stakeholders


The Company is committed to the pursuit of best practices that create comprehensive value rooted in stakeholder and public interest. Through shouldering its corporate social responsibility ("CSR") across diverse aspects, it promotes sustainable socioeconomic development.
 

Promoting Staff Development

Towngas Smart Energy places heavy emphasis on human capital development, adopting multi-faceted strategies and measures to enhance staff capability. The Company has launched specialised training programmes catering to the respective needs of staff. In addition to the Shandong Hong Kong and China Gas Training Institute, Towngas Smart Energy has set up training bases at various areas across the country to nurture staff at different roles through various training and courses.

Towngas Smart Energy conducts staff satisfaction analysis on a regular basis, the scope covers a range of topics that include faced labour, human trafficking, child labour, freedom of association, right to collective bargaining, equal remunderation, discrimination.
 

Customer First

Towngas Smart Energy has always sought to provide its customers with amiable, professional and highly efficient service. The Company prides itself on being customer-centric and people-oriented. Ensuring safe gas supply is a fundamental cornerstone of Towngas Smart Energy's services. On the basis of this solid foundation, the Company continually seeks to optimise its customer service for a pleasant user experience. It also places great importance on safeguarding customer information, with a strong focus on cybersecurity and personal data protection.
 

Giving Back to Society

As a result of its years of community service, Towngas Smart Energy has gradually realised the ethos of "benefitting society, contributing to the community", which it advocates. In collaboration with its project companies, the Company has supported various public welfare activities, thereby fulfilling its CSR. Through promoting charity and community relations initiatives under its corporate brand, the Company draws the public's attention to welfare projects and volunteering services.
 

Sustainable Supply Chain Management

Towngas Smart Energy has incorporated the concept of CSR into its supply chain management. On the premise that their product quality complies with required standards and is approved by onsite inspection teams, suppliers with outstanding CSR performance will be prioritised for selection and subjected to regular appraisals. At the same time, the Company encourages its project companies to proactively engage in responsible procurement and contribute towards a green supply chain. The majority of our suppliers possess valid ISO 9000, ISO 14000 and OHSAS 18000 certifications.